SHIPPING & RETURNS
Lolli's Loops Return Policy
At Lolli's Loops, we want you to love your new purchase! Our goal is to provide you with high-quality, handcrafted products that bring a touch of coastal charm to your home. If for any reason you are not completely satisfied with your purchase, we are here to help.
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Easy Returns Process
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1. Hassle-Free Returns: If you are not 100% satisfied with your Lollis Loops purchase, you can return it for a full refund within 30 days of delivery. No questions asked.
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2. Initiate a Return: To start the return process, please email us at support@lollisloops.com with your order number and the reason for the return. We will respond within 24 hours with a prepaid return shipping label.
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3. Free Return Shipping: We cover the cost of return shipping for all orders. Simply use the prepaid label provided to send your item back to us.
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4. Condition of Returns: We accept returns from all products, regardless of their condition within the warranty period.
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5. Full Refund: Once we receive your returned item, we will process your refund within 3 business days. The refund will be issued to the original payment method. You will receive a confirmation email once your refund is processed.
Exchanges
If you would like to exchange your item for a different color, size, or style, please follow the same return process. In your return email, let us know that you would like an exchange and specify the new item you wish to receive. We will ship the new item as soon as we receive the returned product.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@lollisloops.com. We will arrange for a replacement or full refund, including all shipping costs.
Contact Us
We want you to be thrilled with your purchase and hope that you will refer our products to your friends. Your satisfaction is extremely important to us. If you have any questions or concerns about our returns policy, please do not hesitate to contact us at support@lollisloops.com. We are here to ensure you have a positive experience with Lolli's Loops.
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Thank you for choosing Lolli's Loops! We appreciate your business and look forward to serving you.